FAQ’s

Q: Where are these necklaces shipped from?
A: Shipped from the USA.

Q: Is it real silver?
A: Absolutely — 925 grade silver crafted by master silversmiths. Pendant only. Rosary chain will vary in type.

Q:  Does the necklace come in the box in the pictures?  
A:  Yes it does!

Q: Are the gem stones real?
A: Yes, they are. The chain is made of Hematite beads and some of the beads are “flawed” because they are natural stones. The gem stones in the pendant are real. There are 4 on each pendant. 3 are at the end points of the cross (left, right and bottom) and a larger stone in the center.

Q:  What payment do you accept?  
A:  We accept most major credit cards like Visa and Mastercard.  We also accept PayPal.

Q: What if my PayPal address is “unconfirmed?”
A:
Orders to “unconfirmed” addresses will be refunded and we will send you an invoice.

Q: Do you have a return policy?
A: Because all items are custom made, all sale are final.

Q: Can you do a custom rosary design?
A: Yes we can. For an additional fee we can customize the rosary necklace with other charms or details.

Q: How long does it take if I live in the USA to receive my necklace?
     IMPORTANT SHIPPING INFORMATION РUSA
A: Your necklace is made within a week of your purchase as long as we are not out-of-stock.  Unfortunately we have no control over shipping delay.  Your necklace is made and then sent via priority mail so allow 5 to 6 business days for your item to be delivered from the time it is shipped.  A signature confirmation is required for delivery.  If you are not able to sign for the delivery, your post person will leave a notice.  You must follow the instructions left by your post person because sometimes, they do not make another attempt to deliver the box.  They will hold it at the post office for a month and then if the item is unclaimed, USPS will send it back to me.

Q: How long does it take if I live outside the USA to receive my necklace?  
¬† ¬† ¬†IMPORTANT SHIPPING INFORMATION –¬†INTERNATIONAL
A:  Your necklace is made within a week of your purchase as long as we are not out-of-stock.  Unfortunately we have no control over shipping delay.  Your necklace is made and then sent via priority mail.  You must allow 3 to 6 weeks for delivery.  Your custom laws may delay the delivery so we recommend you check with your local postal service.  Additional taxes / fees might be charged to you by your country at the time of delivery.  It is your responsibility to check with your post office for delivery delays from the USA and research your country’s customs laws and fees.  We are not responsible for any customs fees applied by your country.

Q: When my necklace is shipped will I receive a tracking number?  
 A:   Yes!  Once your order ships, you will receive a tracking number.

Q: I have a question not answered here.
A: Contact me anytime at Kerry@cruelintentiosnecklace.com.